Afif Hossain and Olena Martynenko Quality Management

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Afif Hossain and Olena Martynenko Quality Management

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The quest for improving Quality Management(QM) has become a necessity in today’s intensely competitive global market-place. This facilitates to examine Quality Management philosophy in terms of defining concepts like value creation, customer co-creation. In this book the authors has conducted a longitudinal case study on LEGO to find out the links between the quality improvements strategies of the company based on international Quality Standards, Service Innovation, Brand Management and CSR practices, and how this link leads LEGO towards a Sustainable Business. Further, growing servicization in manufacturing industry is trying to adopt Service-Dominant view. The authors also advocate that... This increased interest in QM has opened the doors for new philosophies to emerge concentrating mainly on developing and adopting new quality standards. Due to the recent shift from the Shareholder view to the Stakeholder view many organizations are adopting CSR practices in their management system.

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3 комментарии для “Afif Hossain and Olena Martynenko Quality Management

  1. В августе шестьдесят второго там при загадочных обстоятельствах умерла некая женщина по имени Норма Джин Бейкер.

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